Skip to main content

Careers

JVM Europe wants to facilitate pharmacies, hospitals and monitored dosage system packaging centers to provide adherence packaging to their patients. We are all about customer focus, innovation and improving therapy compliance. Do you want to play a part in improving healthcare? Join us! You can view our open positions below. We are also welcoming open applications (hr@myjvm.eu)

Field Service Engineer (Netherlands)

Field Service Engineer (Netherlands)

(Full-time)

The Role

As a Field Service Engineer, you’ll be at the forefront of our operations, ensuring our systems perform at their best. You’ll work closely with customers and are responsible for installing new systems, performing service and maintenance tasks, and providing technical advice and training where applicable.

You’ll operating in direct contact with our customers and reflecting the professionalism and technical expertise of JVM Europe.

What You’ll Do

  • Install, configure, and maintain JVM systems at customer sites.
  • Perform preventive and corrective maintenance (hardware & software).
  • Diagnose and resolve technical issues, including complex on-site cases.
  • Provide customer training and technical guidance.
  • Collaborate with Sales Support on installations and after-sales activities.
  • Accurately document service activities in CRM systems.
  • Identify upselling opportunities and support commercial initiatives.
  • Participate in on-call rotations for urgent support.

What We’re Looking For

  • Technical education (MBO+) with 3+ years of relevant experience.
  • Strong troubleshooting skills in both hardware and software.
  • Customer-focused mindset with excellent communication skills.
  • Proactive, solution-oriented, and detail-driven approach.
  • Fluent in Dutch/Flemish (French is a plus) and English, the corporate language within JVM, enabling smooth communication with colleagues, clients, and international teams.
  • Willingness to travel (including occasional international assignments).

Why Join Us

  • You’ll work at the forefront of healthcare innovation, contributing to solutions that directly impact patient safety and operational excellence.
  • You’ll be part of an international, collaborative environment where your expertise and ideas truly matter.
  • Enjoy a role with autonomy, variety, and real impact.
  • Opportunities for growth, learning, and development.

What do we offer?

  • An independent and versatile role in an informal & dynamic international working environment.
  • Opportunities to work on innovative healthcare technologies.
  • Professional growth and development opportunities
  • Competitive salary and good secondary employment benefits.
  • Solid pension scheme.
  • 13th-month bonus.
  • An organization committed to the future of healthcare.

Do you want to play a part in improving healthcare? Join us! We look forward to receiving your application and CV.

hr@myjvm.eu

Acquisition in response to this vacancy is not appreciated.

JVM Europe BV is a leading provider of advanced pharmacy automation solutions, focused on improving efficiency, accuracy, and patient safety in both hospital and retail pharmacy environments. As part of a global organization, we combine innovation with strong technical expertise to deliver high-quality solutions to our customers across Europe.

Do you want to play a part in improving healthcare? Join us! You can view our open positions on this page. We are also welcoming open applications.

Technical Support Officer (Senior Level)

Technical Support Officer (Senior Level)

(Full-time)

The Role

We are seeking an experienced Technical Support Officer to join our Customer Technical Support team at a senior level. This role combines advanced technical expertise with a strong focus on process improvement and service quality.

You will act as a key escalation point for complex technical issues, support and mentor team members, and contribute to the continuous optimization of support processes.

As an integral part of our international support organization, you will collaborate closely with Product Management, R&D, Operations, and QA teams to ensure seamless customer experience and maintain JVM’s high service standards.

What You’ll Do

  • Lead the resolution of complex technical incidents and act as the primary escalation point.
  • Analyse recurring issues and provide structured recommendations for product and service enhancements.
  • Optimize and refining support processes, troubleshooting protocols, and decision trees to increase efficiency and consistency.
  • Mentor and coach junior Technical Support Officers, fostering knowledge sharing and team development.
  • Collaborate cross-functionally to ensure coordinated and customer-focused service delivery.
  • Participate in on-call rotations and provide expert support during critical incidents.
  • Contribute to strategic initiatives related to service optimization, knowledge management, and international support strategies.

What We’re Looking For

  • Minimum of 5 years of experience in technical support or service management within an international environment, with increasing levels of responsibility.
  • Bachelor’s degree in Information Technology and/or Engineering (or equivalent experience)
  • Advanced incident analysis, troubleshooting, and process improvement; leadership and mentoring; strategic thinking. Strong communication and strategic stakeholder and solution-oriented mindset. Ability to mentor and guide team members.
  • Fluent in German & Dutch as well as English (the corporate language within JVM, enabling smooth communication with colleagues, clients, and international teams).
  • Demonstrated ability to handle high-pressure situations, drive continuous improvement, and influence cross-functional teams.

Why Join Us

  • You’ll work at the forefront of pharmacy automation and healthcare innovation.
  • You’ll be part of an international, collaborative environment where your expertise and ideas truly matter.
  • Enjoy a role with autonomy, variety, and real impact.
  • Opportunities for growth, learning, and development.

What do we offer?

  • An independent and versatile role in an informal and dynamic international working environment.
  • The opportunity to work with innovative healthcare technologies.
  • Professional growth and development opportunities
  • Competitive salary and attractive secondary benefits.
  • Solid pension scheme.
  • 13th-month bonus.
  • A future-oriented organization committed to advancing healthcare.

Do you want to play a part in improving healthcare? Join us! We look forward to receiving your application and CV.

hr@myjvm.eu

Acquisition in response to this vacancy is not appreciated.

JVM Europe BV is a leading provider of advanced pharmacy automation solutions, focused on improving efficiency, accuracy, and patient safety in both hospital and retail pharmacy environments. As part of a global organization, we combine innovation with strong technical expertise to deliver high-quality solutions to our customers across Europe.

Do you want to play a part in improving healthcare? Join us! You can view our open positions on this page. We are also welcoming open applications.

Open applications

We are always welcoming open applications

JVM Europe wants to facilitate pharmacies, hospitals and monitored dosage system packaging centers to provide adherence packaging to their patients. We are all about customer focus, innovation and improving therapy compliance.

Do you want to play a part in improving Healthcare! Join us! You can view our open positions on this page.

Our company, JVM Europe, believes that every patient has the right to receive the correct medication, whether it is one pill a day or 10 pills a day. Patients should not have to worry if their pharmacy, hospital or caregiver is giving them the correct dosage at the correct time. Our products ensure that this worry is taken away and our solutions offer unparalleled accuracy and security.

Today, JVM Europe is the European leader in pharmacy automation solutions, with more than 1000 systems installed throughout Europe and more than 15,000 worldwide.

Our vision is: “To live in a world where any medication can be given safely and efficiently to all patients, with no fear of mistaken dosages.”

Therefor we thrive to provide automated pharmaceutical solutions of the highest quality enabling our customers to deliver the right medicine in the right dosage at the right time and to the right patient.

Acquisition in response to this vacancy is not appreciated.

JVM Europe BV is the European Headquarter located in Lelystad in the Netherlands. Next to our office in the Netherlands we also have an entity in Germany (DACH).

Do you recognize yourself in this profile and are you interested in working for JVM Europe? We look forward to receiving your motivation letter and CV via email to:

hr@myjvm.eu
Customer References
As HR Manager, I’m incredibly proud to be part of a company where innovation, teamwork, and a shared passion for excellence drive everything we do. Together, we’re not just building solutions – we’re shaping the future!
HR Manager